Shipping & Delivery
ORDER TRACKING
Once your order has been picked up by one of our carriers, you will receive a shipment notification email with a tracking number. Follow the link in the email to track your order.
*Kindly note that not all destination countries are able to provide specific tracking updates once packages are received by the local postal company for processing before delivery.
ORDER PROCESSING TIME
Your order will be processed and shipped within 3 business days from Singapore. During festive seasons and sale events, processing time might take slightly longer.
ESTIMATED SHIPPING DURATION
Domestic Orders (Singapore)
Delivery takes 1-3 business days and is trackable once shipped. Delivery is from Monday to Saturday, excluding public holidays and eve of public holidays.
International Orders (other countries)
Delivery takes 3-14 business days and is trackable once shipped. Delivery might be delayed due to customs clearance which is out of our control.
*Note: Due to the ongoing pandemic, postal services and airfreight movements have been significantly disrupted worldwide. We are expecting delays for international shipments and hope to seek your understanding during this difficult time globally.
Please note that we do not ship orders to any PO Boxes, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
WHICH COUNTRIES DO YOU SHIP TO?
Currently we ship to the following countries: Singapore, Australia, Brunei, Canada, China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, New Zealand, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam.
If your country is not listed above, kindly contact us at info@infreeland.co and we will do our best to accommodate your order.
WHAT ARE THE SHIPPING CHARGES?
Singapore
Free Standard delivery with order above SGD50
Flat rate of S$3.50 with order below SGD50
(J&T Express / Ninja Van): 1-3 working days
Next day Express delivery - S$15
Monday to Saturday only (excluding Sunday)
*Orders placed on Friday before 5pm* will be delivered on
Saturday.
*Orders placed on Friday after 5pm*, will be delivered on
Monday.
Malaysia
Free shipping for order above SGD80
Standard international shipping – S$7
7-15 working days
International
Free shipping for order above SGD150
Standard international shipping - S$11 to S$15
7-20 working days
International (*Canada, Japan, United Kingdom, United States)
Free shipping for order above SGD250
Standard international shipping - S$21
7-20 working days
DHL Express International - SG$45
2-5 working days
*Contact number required
TAXES AND CUSTOM FEES
Any taxes or customs fees as deemed by your country’s legal regulations are to be held responsible by the customer. In the event that an order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery will have to be borne by the customer.